Returns / Exchanges

We care deeply about providing a bag that you love.  If you do not like your bag and want to return it within the 30 day window please follow the procedure below.

REFUNDS

• We want you to love your purchase! Returns within 30 days of receipt will qualify for a refund. 
• Shipping costs are non-refundable except cases of a defective item or incorrect shipment. 

AM I ELIGIBLE FOR A RETURN?

• Must be purchased directly through cocoandkiwi.com
• The item being returned must be in new, unused condition with the original tags and/or packaging.
• If deemed "used" item will be ineligible for return. Items will be shipped back to customer at their own expense.
• Orders placed with coupon codes, on sale or marked down are considered final sale. Final sale + Clearance items cannot be returned, these are only eligible for an exchange or a store credit. 
• All international purchases are final sale. 
• Our glazed canvas is a natural fiber and will have small flecks in a variety of neutral tones. We have made sure to use high-quality canvas to ensure the most possible level of consistency. If you think you have an issue with your canvas be sure to email us with photos at info@cocoandkiwi.com before returning.