We care deeply about providing a bag that you love. If you do not like your bag and want to return it within the 30 day window please follow the procedure below.
- We want you to love your purchase! Returns within 30 days of receipt will qualify for a refund.
- Shipping costs are non-refundable except cases of a defective item or incorrect shipment.
AM I ELIGIBLE FOR A RETURN?
- Must be purchased directly through cocoandkiwi.com
- The item being returned must be in new, unused condition with the original tags and/or packaging.
- If deemed "used" item will be ineligible for return. Items will be shipped back to customer at their own expense.
- Orders placed with coupon codes, on sale or marked down are considered final sale. Final sale + Clearance items cannot be returned, these are only eligible for an exchange or a store credit.
- All international purchases are final sale.
- Our glazed canvas is a natural fiber and will have small flecks in a variety of neutral tones. We have made sure to use high-quality canvas to ensure the most possible level of consistency. If you think you have an issue with your canvas be sure to email us with photos at firstname.lastname@example.org before returning.
- MUST be within the 30 day return window.
- Coco + Kiwi will provide a prepaid return label for your bag.
- Contact email@example.com with photos of the defect or why you would like a return and we are happy to help process this for you.
- We are a small company and at times will take 1-2 days to respond, please rest assured we will help you as soon as we are able.