Would you like to return or exchange your order? If so, then you're in the right spot!
- We want you to love your purchase! Returns within 15 days of receipt will qualify for a refund.
- Shipping costs are non-refundable except cases of a defective item or incorrect shipment.
- Refunds are processed within 5-7 days of receipt and inspection. You will get an email notification of the refund less shipping fees.
- Items purchased on sale or with any coupon code are only eligible for an exchange.
AM I ELLIGIBLE FOR A RETURN?
- Must be purchased directly through cocoandkiwi.com
- The item being returned must be in new, unused condition with the original tags and/or packaging.
- If deemed "used" item will be ineligible for return. Items will be shipped back to customer at their own expense.
- Orders placed with coupon codes, on sale or marked down are considered Final Sale.
- Final Sale / Clearance items cannot be returned, these are only eligible for an exchange or a store credit.
- All international purchases are FINAL SALE.
- Our glazed canvas is a natural fiber and will have small flecks in a variation of neutral tones. We have made sure to use high quality canvas to ensure the most possible level of consistency. If you think you have an issue with your canvas be sure to email us with photos at firstname.lastname@example.org before returning.
- All ineligible returns will be shipped back at the customer's expense.
- Returns/exchanges MUST include this form an can be sent to the address indicated.
- MUST be within the 15 day return window.
- Return shipping is the responsibility of the customer. We suggest getting tracking as we cannot accept responsibility for lost or stolen packages.
- Coco + Kiwi accepts shipping on damaged or defective items only. All other return shipping is the responsibility of the customer. Please email email@example.com with photos of the defect and we will get a pre-paid return label emailed to you.