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Returns / Exchanges

We care deeply about providing a bag that you love.  If you do not like your bag and want to return it within the 30 day window please follow the procedure below.

REFUNDS

  • We want you to love your purchase! Returns within 30 daysof receipt will qualify for a refund. 
  • Shipping costs are non-refundable except cases of a defective item or incorrect shipment. 

AM I ELIGIBLE FOR A RETURN?

  • Must be purchased directly through cocoandkiwi.com
  • The item being returned must be in new, unused condition with the original tags and/or packaging.
  • If deemed "used" item will be ineligible for return. Items will be shipped back to customer at their own expense.
  • Orders placed with coupon codes, on sale or marked down are considered final sale. Final sale + Clearance items cannot be returned, these are only eligible for an exchange or a store credit. 
  • All international purchases are final sale. 
  • Our glazed canvas is a natural fiber and will have small flecks in a variety of neutral tones. We have made sure to use high-quality canvas to ensure the most possible level of consistency. If you think you have an issue with your canvas be sure to email us with photos at info@cocoandkiwi.com before returning. 
RETURN PROCESS
  • MUST be within the 30 day return window. 
  • Coco + Kiwi will provide a prepaid return label for your bag.
  • Contact info@cocoandkiwi.com with photos of the defect or why you would like a return and we are happy to help process this for you.
  • We are a small company and at times will take 1-2 days to respond, please rest assured we will help you as soon as we are able.