Would you like to return or exchange your order? If so, then you're in the right spot!
- We want you to love your purchase! Returns within 15 days of receipt will qualify for a refund.
- Shipping costs are non-refundable except cases of a defective item or incorrect shipment.
- Refunds are processed within 5-7 days of receipt and inspection. You will get an email notification of the refund less shipping fees.
- Items purchased on sale or with any coupon code are only eligible for an exchange.
AM I ELIGIBLE FOR A RETURN?
- Must be purchased directly through cocoandkiwi.com
- The item being returned must be in new, unused condition with the original tags and/or packaging.
- If deemed "used" item will be ineligible for return. Items will be shipped back to customer at their own expense.
- Orders placed with coupon codes, on sale or marked down are considered final sale. Final sale + Clearance items cannot be returned, these are only eligible for an exchange or a store credit.
- All international purchases are final sale.
- Our glazed canvas is a natural fiber and will have small flecks in a variety of neutral tones. We have made sure to use high-quality canvas to ensure the most possible level of consistency. If you think you have an issue with your canvas be sure to email us with photos at firstname.lastname@example.org before returning.
- All ineligible returns will be shipped back at the customer's expense.
- MUST be within the 15 day return window.
- Return shipping is the responsibility of the customer. We suggest getting tracking as we cannot accept responsibility for lost or stolen packages.
- Coco + Kiwi accepts shipping on damaged or defective items only. All other return shipping is the responsibility of the customer. Please email email@example.com with photos of the defect and we will get a pre-paid return label emailed to you.