We care deeply about providing a bag that you love. If you do not like your bag and want to return it within the 30 day window please follow the procedure below.
REFUNDS
We want you to love your purchase! Returns within 30 daysof receipt will qualify for a refund.
Shipping costs are non-refundable except cases of a defective item or incorrect shipment.
AM I ELIGIBLE FOR A RETURN?
Must be purchased directly through cocoandkiwi.com
The item being returned must be in new, unused condition with the original tags and/or packaging.
If deemed "used" item will be ineligible for return. Items will be shipped back to customer at their own expense.
Orders placed with coupon codes, on sale or marked down are considered final sale. Final sale + Clearance items cannot be returned, these are only eligible for an exchange or a store credit.
All international purchases are final sale.
Our glazed canvas is a natural fiber and will have small flecks in a variety of neutral tones. We have made sure to use high-quality canvas to ensure the most possible level of consistency. If you think you have an issue with your canvas be sure to email us with photos at info@cocoandkiwi.com before returning.
RETURN PROCESS
MUST be within the 30 day return window.
Coco + Kiwi will provide a prepaid return label for your bag.
Contact info@cocoandkiwi.com with photos of the defect or why you would like a return and we are happy to help process this for you.
We are a small company and at times will take 1-2 days to respond, please rest assured we will help you as soon as we are able.
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