We value designing and creating high quality products. We base our brand on you, the customer, and so we are pleased to offer our Coco + Kiwi Guarantee. We want you to know that you can trust our products to withstand the joy and adventure of motherhood + more!
Each of our products is under limited warranty against manufacture defects for 90 days on items purchased through authorized Coco + Kiwi retailers.
If you are experiencing an issue with one of your C+K products, simply email info@cocoandkiwi including a photo, order number and/or email used to place the order. We will review your email and you will have a response within 1-2 days. If your item is covered under the Coco + Kiwi Guarantee we will take measures to repair, discount or in some cases replace the item.
For a smooth process and a quick response time, be sure to:
- Include a photo of the issue and clearly explain the issue you are experiencing
- Include your proof of purchase (i.e.- receipt, web order email, email + name used to place the order)
- Send your Coco + Kiwi product through a trackable, insured mail service or with a pre-paid label sent by us
Please note: Our guarantee does not cover wear and tear due to normal, proper use of product, nor does it cover accidents, spills, scratching of faux leather or defects created from self, or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller or from one of our "Sample Sales" are not covered under our guarantee. If you are experiencing an issue on one if these items, we do invite you to email as we may be able to help advise you on cleaning or further solutions.